A question today.
A clearer next step.
Contact us about puzzle carrier sizes, portfolio formats, order progress, delivery concerns, or after-sales assistance. navriload™ is owned and operated by Huizhou Yiyougou Trading Co., Ltd.
SUPPORT EMAIL：service@navriload.com
CUSTOMER SERVICE PHONE：+86 18923778072
SERVICE HOURS：8:00 AM – 10:00 PM (China Standard Time (UTC+8))
Email Customer Support
Email service@navriload.com. For an order, include your order number and checkout email. For a product question, include the product name, selected option, completed puzzle dimensions, and the detail you would like clarified.
Phone and Service Hours
Customer service phone: +86 18923778072. Service hours: 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). These hours are stated in China Standard Time, which may differ from your local time. Response timing can vary during holidays or unusually high inquiry volume.
Shipping and Tracking
Send your order number and tracking reference, where available, if a parcel is substantially delayed, tracking remains unchanged for an extended period, or the package appears missing. A Delivered scan does not automatically prevent review of a legitimate concern.
Returns and Product Problems
Request an eligible preference return within 30 calendar days after confirmed delivery. Include the item, option, return reason, and relevant photos or video where safe. Tell us if the item arrived damaged, defective, incorrect, or materially different from its description so we can assess the appropriate remedy.
Before Sending Merchandise
Do not send returns to the registered business address or the original sender without instructions. Once a request is approved, support will provide the appropriate return destination and packing instructions. Our registered address is for office use only; it is not automatically a return warehouse or collection point.
Protect Sensitive Information
For payment or privacy questions, contact service@navriload.com. Do not email complete card numbers, security codes, passwords, or one-time authentication codes. We may request relevant information to verify an order or privacy request.