A few details.
A better puzzle break.
Answers about choosing a puzzle carrier, moving a project, shipping, returns, and support at navriload.com.
navriload™ is owned and operated by Huizhou Yiyougou Trading Co., Ltd. Contact service@navriload.com.
1. What does navriload™ sell?
We specialize in puzzle carriers, portfolio-style puzzle organizers, and related puzzle workspace accessories. Check each product listing for the exact format, dimensions, and included items.
2. How do I choose a size?
Compare your puzzle’s completed length and width with the product’s stated usable area. A piece-count reference is only a guide; puzzle brands and shapes vary. Check closure clearance and do not rely on external carrier dimensions alone.
3. Will every carrier keep pieces in place during transport?
No universal zero-movement guarantee applies. Follow the product-specific loading and carrying instructions, secure its closures, and keep it in the recommended orientation. Avoid shaking or overfilling it. Do not assume that a model permits vertical carrying unless expressly stated.
4. Can I roll it up or hang it as a display?
Only use a roll-up, hanging, or display function if the specific product supports it. A rigid board should not be rolled, and a portfolio carrier is not automatically a wall frame. Review instructions before using an alternate storage method.
5. Are puzzles and props included?
Only items expressly listed as included are supplied. Puzzles, artwork, furniture, and props shown in photographs are not included unless the description states otherwise.
6. How long is processing?
Orders are typically processed within 2–4 business days after payment confirmation. During peak periods, processing may take up to 5 business days. Business days exclude weekends and applicable public holidays. Processing is separate from carrier transit.
7. How long is U.S. transit?
Estimated U.S. transit is generally 10–15 business days after dispatch for destinations supported by checkout. This is an estimate, not a guaranteed arrival date. Weather, carrier operations, customs where applicable, holidays, and destination conditions can affect timing.
8. What is the shipping charge?
Available shipping methods and shipping fees are calculated and displayed at checkout based on the order, delivery destination, and selected method. Review the final charge before payment.
9. How do I track an order?
When tracking is available, we send shipment details after dispatch to the checkout email. The first carrier scan may take additional time. Email service@navriload.com with the order and tracking references for a prolonged delay or suspected loss.
10. Can I cancel?
Request cancellation as soon as possible by emailing service@navriload.com. We will attempt to assist before fulfillment, but preparation, packing, or dispatch may prevent cancellation. A successful pre-fulfillment cancellation has no cancellation fee. Mandatory cancellation and refund rights are not removed by operational limitations.
11. What are the return conditions?
Request an eligible preference return within 30 calendar days after confirmed delivery. Items should be unused, clean, and in original condition with supplied parts and packaging where reasonably available. Customers pay preference-return postage unless law requires otherwise. Approved returns have no restocking fee.
12. What if my item is damaged or incorrect?
Email service@navriload.com with your order number and relevant photos or video where safe. For a verified damaged, defective, incorrect, or materially misdescribed product attributable to us, we provide an appropriate replacement, refund, or return solution at no additional cost to you for the qualifying issue.
13. When will an approved return be refunded?
For approved returned merchandise, we initiate the eligible refund to the original payment method within 5–10 business days after receipt and inspection. Your bank or payment provider may require additional time to post the credit. Any shorter deadline required by applicable law takes precedence.
14. Where do I send a return?
Contact service@navriload.com first. After approval, we provide the correct destination and instructions. Do not send returns to our registered business address or an unapproved sender address.